Compliments & Complaints

I hope that you are happy with the service I provide to you and your family. If you are happy it would be nice if you could take the time and write down what you like about it so that I can show new parents when they come to visit. It will also be available to show OFSTED inspectors when they make their inspections.

But if you find that for any reason you are unhappy with the service I provide as a child carer, I would gratefully appreciate if you could approach me about it. I could then try to rectify anything that you have mentioned. But if for any reason you feel that you cannot, you can contact OFSTED.

Their address is:

Ofsted Complaints
Ofsted Midlands Region
Building C
Cumberland Place
Park Row
Nottingham
NG1 2HJ

Their website address is www.ofsted.gov.uk

The national Childminding Association (NCMA) also runs a FREE phone advice line where your call is taken in the strictest of confidence.
They can be contacted on the following telephone number: 0800 1694486